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Complaints & feedback
This page tells you how to make a complaint or give feedback. Flourish Support Collective Pty Ltd wants you to tell us if you are unhappy. It is okay to complain.
It's OK to tell us
Tell us when you are upset about:
- the supports you received
- your support workers
- Flourish Support Collective Pty Ltd
If you do not feel comfortable telling us, tell someone you trust — like your parent, guardian or carer, a family member, or your support worker — and ask them to help you. You can also get help from a professional, independent advocate. If you'd like help finding an advocate, ask our founder, Bonnie Winchester, on 0411 015 703.
Ways to tell us
- Talk to your support worker or our Complaints Manager (our Director, Bonnie Winchester).
- Call 0411 015 703
- Email bonnie@flourishsupportco.com
- Use the form below on this page — you can stay anonymous if you want.
- Fill in the participant survey we send you every year.
You can complain to the NDIS Commission at any time
- Call: 1800 035 544 (free call from a landline)
- Website: ndiscommission.gov.au
- TTY: 133 677 (for people who are deaf or have a hearing or speech impairment)
What happens next
- We will contact you within 1 business day to say we received your complaint.
- We will try to fix your complaint within 21 days, and we will keep you updated.
- Our Complaints Manager will talk with you, write everything down, and plan how to fix it.
- We keep everything you tell us private.
- If your complaint involves someone being in serious danger or being hurt, we will tell the police and the NDIS to keep you safe.
- If you are unhappy with how we handled it, you can tell the NDIS Commission on 1800 035 544 or at ndiscommission.gov.au.
We take all complaints and feedback seriously. They help us make our service and supports better for you.
A note on staying anonymous: if you complain anonymously we cannot respond to you, because we won't know who you are.